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Product Guarantees

CUSTOMER CARE

Providing exceptional customer care for diamond jewelry in Australia involves understanding the unique preferences and expectations of customers in this market. Here are some key aspects to consider:​

  • Customer care representatives should have extensive knowledge about diamond jewelry, including the 4Cs (carat, cut, color, clarity), diamond shapes, and various types of settings.

  • Emphasize the ethical sourcing of diamonds, highlighting compliance with the Kimberley Process and offering certification from reputable organizations like GIA (Gemological Institute of America).

  • Be transparent about the source of diamonds, their quality, and pricing. This helps build trust with customers who are often making significant investments.

  • Offer options for custom-made pieces or personalization, such as selecting a specific diamond, choosing a unique setting, or adding engraving.

  • Have a clear and fair returns policy in case customers are not completely satisfied with their purchase. Also, be prepared to handle any issues or concerns with professionalism and empathy.

  • Ensure that your business complies with all relevant Australian regulations, including consumer protection laws and industry standards.

By focusing on these aspects, a diamond jewelry business in Australia can provide a high level of customer care that aligns with the preferences and values of the Australian market. This, in turn, can lead to satisfied and loyal customers who trust our brand.

PRIVACY & SAFETY

  •  In Australia, jewelry businesses, like any other businesses that handle personal information, are required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Here's an explanation of a jewelry privacy policy in Australia:

  • Specify the types of personal information we collect. This may include names, addresses, contact numbers, email addresses, payment details, and any other information necessary for our business operations.

  • Remember, it's crucial to ensure that your privacy policy accurately reflects your practices and that you adhere to it consistently. Additionally, consulting with legal professionals or privacy experts can help ensure compliance with Australian privacy laws and regulations.

WHOLESALE INQUIRIES

When you're in the jewelry business and looking to purchase diamonds at wholesale, you'll typically make inquiries to diamond wholesalers or suppliers. Here are some details to include in your wholesale diamond inquiries:

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Specify the type of diamonds you're interested in. This could include:

  • Round cut, princess cut, or other diamond shapes.

  • Diamond carat weight range.

  • Diamond color grade (e.g., D, E, F, etc. on the GIA scale).

  • Diamond clarity grade (e.g., IF, VVS1, VS2, etc. on the GIA scale).

  • Certification requirements (e.g., GIA, IGI, HRD, etc.).

​Provide an estimated budget or price range you're willing to work within. This helps the supplier understand your price expectations.

PAYMENT METHODS

Credit / Debit Cards

Offline Payments

Payment Methods
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